We have been doing a bunch of training lately using Adobe Connect. A main problem has been headsets/microphones not working. Here are some possible fixes, brought to you from people all over the USA, not just me, so thanks everyone for sharing.
As one of my colleagues said, “There are no problems, only situations.” So in the spirit of that, here are some solutions for those buggy headset/microphone situations.
Fix 1: (easy) Make sure your headset/mic is plugged into the computer before logging into the classroom—or if you forgot, completely log out of the classroom, then re-enter it. If that doesn’t work, reboot the computer with the headset/mic plugged in before restarting the computer.
Fix 2: Be sure to run the audio setup wizard upon entering the room. It is in Recording drop down on the top left of the screen. Sometimes people just click “next” “next” “next” without actually doing what the screen is asking them to do. Please read the screens and actually try adjusting settings if things aren’t working.
Fix 3: Go to your control panel and check the “sound” &/or “microphone” options to ensure that your headset/mic are the default settings. Make sure it is not muted, too.
Fix 4: Watch this tutorial produced by Steve Yacovelli, one of the PLA Turning the Page 2.0 presenters, on troubleshooting audio issues in Adobe Connect http://www.screenr.com/rl8s
Fix 5: Call your IT person. Maybe there is something locked down that only (s)he can fix.
Fix 6: Call Adobe Connect’s Technical Support. They can help. 800-422-3623.
Fix 7: Play this game http://www.kongregate.com/
Fix 8: If you just can’t get it working, try a different computer. Maybe what you’re experiencing is beyond the normal limits of reality for the one you’re on.