92% of Americans say their local library is an important educational resource

Here are some results from the latest Harris poll:

  • Almost all Americans (92%) say they view their local library as an important education resource. Seven in ten agreed their local library is a pillar of the community (72%), a community center (71%), a family destination (70%), and a cultural center (69%);
  • Overall, people are satisfied with their public library. Based on everything they either know or might have heard or read, three in five Americans (59%) are extremely or very satisfied with their public library and an additional one in five (22%) are somewhat satisfied; and,
  • Among those that have a library card, the satisfaction is even higher — over two-thirds (68%) say they are extremely or very satisfied and an additional one in five (22%) are somewhat satisfied with their public library. Even those who do not have a library card express satisfaction with their libraries as two in five (40%) are extremely or very satisfied while 21 percent are somewhat satisfied.

See the full results: http://www.harrisinteractive.com/harris_poll/index.asp?PID=949

Open meeting laws handbook

The Utah Attorney General’s Office has produced a handbook about how to make sure your meetings (such as Board Meetings) comply with Open Meetings Laws. http://attorneygeneral.utah.gov/cmsdocuments/The_Open_Book_2008.pdf
This handbook would be a great resource for board meeting training.   Colleen

Competencies for your staff

American Library Association Annual Conference–2008

Friday, June 27, 2008, 8:30 – 5:00 pm

Competencies for Your Staff: From Implementation to Integration  and Implementing a Staff Development Plan

 Summarized by: Safi S. M. Safiullah, Reference Librarian, The Salt Lake City Public Library System

The speakers discussed how to prepare a successful staff development day to train competent staff for the libraries. The staff is the foundation of the library; individuals need to improve their skills in technology and customer services in order to serve the public better. Therefore, it is important to measure their skills. The speakers discussed various methods for measuring skills. One of the methods was to organize a conversation café, either quarterly or bi-monthly, where staff will sit in a circle, get to know each other, exchange their knowledge through casual conversation, discuss issues with others, and propagate their success stories. Library management also can send a memo with a questionnaires or surveys to staff to assess their knowledge in various skills such as software packages, listening skills, telephone courtesy, and reference and customer services. The staff will have a chance to rate them as low, moderate or high in each category. Other assessment can also be done by interviewing individual staff, reviewing their performance plans, and observing their skills in the workplace. Continue reading Competencies for your staff